Terms and Conditions

of Real Tech International Ltd (“the Company”) and its customers

In general

These general conditions are valid for all contracts with our Real Tech International ltd. customers. The Company is not bound by any contrary terms and conditions or purchase conditions made by the customer. All technical specifications and the product range are subject to alterations without prior notice. Alterations due to production processes and modifications in the sense of product development with different color, surface structure, printing or alignment of the control elements are possible. Photos in our brochures, catalogs and online media are only meant as illustration and are not binding for the delivered product. Binding is the technical standard and the optical product presentation of the product like ordered from the company at the order date. We do not grant any consistency for a product or that it can be ordered again with the same features or optical presentation due to always changing factors from material supplier side.

Formation of the contract

All offers quoted by the company are not binding and subject to prior business arrangements if not laid down otherwise in written form. All contracts shall only be effective by law on receipt of the written confirmation of the order by the Company, on delivery or by providing a service.

Prices

All prices of the company are displayed in USD. Price changes, printing errors and errors reserved. The price quoted when ordering will be charged and is binding. All prices are given ex works Guangzhou in China which means the Company can deliver the goods to the place in Guangzhou pointed purchasers. After that all the expenses and risks are on the purchasers’ side. Additionally, the packaging expenses for one-way pallets will be charged. When individual prices or conditions are agreed, e.g. for delivery, payment or service, it is agreed that the conditions stated here are no longer binding and applicable for the company. The agreed conditions are binding as a complete individual agreement. We herewith exclude the right for cheaper standard conditions (e.g. special price reductions).

PAYMENT TERMS:

30% T/T INADVANCE BEFORE PRODUCTION, THE BALANCE BEFORE DELIVERY;

PAYMENT ACCOUNT:

1. HONGKONG USD BANK ACCOUNT:

BANK: THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED

ADDRESS: 2/F, HSBC BUILDING MONG KOK, 673 NATHAN ROAD, KOWLOON, HONGKONG

SWIFT CODE: HSBCHKHHHKH

ACCOUNT NO.: 534-755699-838

ACCOUNT NAME: REAL TECH INTERNATIONAL LIMITED

2. PAYPAL: sales@realtechlighting.com

3. WESTERN UNION:

The following information is for your reference to Western Union payment.
PAYEE / BENEFICIARY:
- FAMILY NAME:GAO

- GIVEN NAME: WEI

- ADDRESS: GUANGZHOU CITY, GUANGDONG PROVINCE, CHINA

- POST CODE:510540
- TEL: 0086-20-87432050
- CITY: GUANGZHOU

- PROVINCE: GUANGDONG
- COUNTRY: CHINA

4.CHINA CNY BANK ACCOUNT:

BANK: BANK OF CHINA LTD

ADDRESS: GUANGDONG BRANCH,197 DONGFENG XI LU, GUANGZHOU 510130 CHINA 

SWIFT CODE: BKCHCNBJ400

ACCOUNT NO.: 6013821900067354386

ACCOUNT NAME: GAO WEI

Delivery

All goods will be delivered ex works Guangzhou(China). This is valid for main deliveries as well as for partial deliveries. The customer decides upon the mode of delivery: by sea(LCL/FCL) or by air, or by courier. To deliver by sea or by air, the Company can send the goods to the pointed carrier address in Guangzhou for free of charge, after that all the other expenses and risks are on the customers’ side. To deliver by courier, customer can notice the company their courier account no. and the courier service type, in case customers do not own a courier account, the Company will check the courier cost locally and customer can use the Company’s courier account but pay the estimated freight before shipping. In case any goods require a special procedure of delivery due to size and/or appearance, the Company may choose the necessary actions of delivery without the prior advice of the customer. If the procedure of delivery is not clearly expressed by the customer, the Company reserves the right to determine the mode of delivery. As soon as the goods are passed on to the carrier, risk passes on to the customers. In case of a force majeure, including difficulty in receiving goods, operational disturbances, strike, governmental regulation etc. - including if occasioned by us is not responsible for delivery or service delay including agreed delivery dates. Should this delay continue longer than eight weeks, the purchaser may, upon giving reasonable notice, cancel the part of the contract which still has to be fulfilled. The Company is exclusively entitled to partial delivery or partial services. 

Upon receipt, the recipient is responsible for checking for damage in transit and has to report any damage to the carrier. Any damage caused by transportation has no responsibility related to the Company. Customers will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information.

Warranty and Return Policy:

The Company agrees to grant a warranty period for the sold out goods. The warranty period is limited to one year. All the sold out goods are refused to return unless there is fatal problems which lead to useless of the goods within warranty time. On case of this situation, the company can send parts for repair. If customers insist sending back the goods, the transportation etc. expenses will be on customers’ account. Within the warranty time, if the customer demands the warranty service, he is obliged to send the pictures and videos of the defect goods to prove defects. The company will send necessary parts （exclude consumable accessories）to customers without any charges for customers’ repair.  Beyond the warranty time, customers can buy the necessary parts from the Company for repair use.

Complaints due to obvious deficiencies have to be lodged immediately after delivery. Hidden deficiencies must be notified in written form immediately after having detected them. The warranty is not granted for transport damages as these usually fall under the carrier’s liability. 

Safety

 
The Company would expressly like to call attention to the safety guidelines and safety regulations for mounting and installation, especially when conducted in public buildings, stages, etc., in order to be approved by a qualified expert. These must be adhered to by the buyer. The buyer agrees to become familiar with these safety guidelines and regulations, as well as approval procedures and the carrying out of same by a qualified expert. The buyer agrees to inform his/her customers of these safety guidelines and regulations, as well as of the approval procedures and the carrying out of same by a qualified expert. The customer and the installer must clarify if fire protection and the water-proof are required for the place of installation. In this case, the products have to be treated with fire protection material and water-proof material. The customer has the duty to pass this information on to the installer. 

Privacy Policy

This privacy policy sets out how the company uses and protects any information that you give the company when you use this website. The company is committed to ensuring that your privacy is protected. Should the company asks you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. The company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The company collects IP address/domain name combination of users to the Web site, the electronic mail addresses of users who communicate with the company via electronic mail, aggregate information on page users’ access or visit, user-specific information on page users’ access or visit and information volunteered by users. 

The information we collect is used for internal review and may be used to improve the content of the Web site, to customize the content and/or layout of the Web site for each individual user, or to notify user about updates to the Web site. 

Any communications or materials sent to the Web site by any user via electronic mail or otherwise, including any comments, data, questions, suggestions or the like, will be treated as non-confidential and non-proprietary. Any use of such material does not violate any user's rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way we use such material. Any material submitted to this Web site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold and transmitted by the company anywhere in the world, in any medium. 

The company is free to use, without compensation to user, any concepts, ideas, know-how or techniques contained in any communication you send to the Web site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, the company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information the company collects online. Internet transmissions are never completely private or secure. The company cannot ensure or warrant the security of any information user transmits to us or from our services. User understands that any message or information sent to the Web site may be read or intercepted by others. 

By submitting information to the company, user consents to the use of it as described above. If user does not want to be contacted by the company in the future, user should not submit any data to the company. 

To keep user in control of user's information and the communications directed to user, the company allows user to opt-out of receiving communications from us. If user objects to any use of user's information by the company, user may send a request via electronic mail to sales@realtechmall.com, or by modifying user's information on the form containing such information submitted by user online. 

The company reserves the right to modify or amend this Policy at any time and for any reason. Any changes to this Policy posted on the Web site apply as soon as they are posted. By continuing to use the Web site after any changes are posted, user acknowledges acceptance of those changes.